Returns & Exchanges

We want you to love your PEPA.

PEPA does not offer refunds. However, eligible items may be exchanged for another item or returned for store credit.

To be eligible for an exchange or store credit, items must be:

* Unworn and unused
* In their original condition
* Returned with all tags attached
* Free from makeup, perfume, deodorant, stains or damage

Items that do not meet these conditions may be refused.

Please contact us within [X days] of receiving your order if you would like to request an exchange or store credit.

I’d recommend using 3–5 days for PEPA, especially because your stock is limited.

Exchanges are subject to availability.

If the size, colour or item you want is no longer available, you may choose another available item or receive store credit instead.

Approved returns may be issued as PEPA store credit for the value of the item returned.

Store credit can be used towards a future PEPA purchase and is non-refundable.

Customers are responsible for the cost of returning items and for any delivery costs associated with an exchange.

If you receive an incorrect or faulty item, PEPA will cover the relevant return or replacement delivery costs.

For hygiene and product-integrity reasons, any item marked Final Sale cannot be returned or exchanged unless it arrives faulty.

Send us a DM on Instagram at @pepalagos_ with:

* Your order number
* The item you would like to return
* Your reason for the return
* Whether you would prefer an exchange or store credit

We’ll confirm the next steps with you.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible and include clear photos so we can resolve it quickly.

THIS IS PEPA

FOR THE HEAT

Your cart is empty