SHIPPING & DELIVERY

All PEPA orders are carefully prepared and dispatched from Lagos, Nigeria.

ORDER PROCESSING

Once payment has been successfully confirmed, please allow up to 5 business days for your order to be processed and dispatched.

Please note that processing time is separate from delivery time. Business days are Monday to Friday and exclude weekends and Nigerian public holidays.

During new collection launches, sales, promotional periods or periods of exceptionally high order volumes, processing times may be slightly extended. Where this occurs, we will do our best to communicate any significant delays.

DELIVERY WITHIN LAGOS

Once your order has been dispatched, delivery within Lagos typically takes 1–2 business days, depending on your location and courier availability.

Certain areas on the outskirts of Lagos may require additional delivery time.

DELIVERY OUTSIDE LAGOS

For orders being delivered outside Lagos but within Nigeria, please allow approximately 3–5 business days after dispatch.

Delivery times may vary depending on the destination and the schedule of our courier partners.

SHIPPING FEES

Shipping fees are calculated based on your delivery location and will be displayed at checkout or communicated at the point of purchase.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation and, where applicable, tracking or courier details.

Please allow the stated delivery timeframe to pass before contacting us regarding the status of your shipment.

DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

PEPA is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information, an unavailable recipient, or circumstances outside our reasonable control.

If a parcel is returned to us due to an incorrect address, unsuccessful delivery attempt or inability to reach the recipient, the customer may be required to pay an additional delivery fee for the order to be resent.

DELIVERY DELAYS

While we work with trusted delivery partners, delivery times are estimates and cannot be guaranteed.

PEPA is not responsible for courier delays caused by circumstances outside our control, including severe weather, traffic disruptions, public holidays, logistics interruptions or other unforeseen events.

If your order has significantly exceeded the estimated delivery timeframe, please contact us with your order number so that we can assist.

PLEASE NOTE

Placing an order with PEPA confirms that you have reviewed and accepted our processing and delivery timelines.

Processing: Up to 5 business days
Lagos delivery after dispatch: 1–2 business days
Outside Lagos delivery after dispatch: 3–5 business days