Refund policy

RETURNS, EXCHANGES & STORE CREDIT

We hope you love your PEPA.

If something isn’t quite right, eligible items may be returned for an exchange or store credit. PEPA does not offer cash refunds for change of mind, sizing preferences or other standard returns.

RETURNS & EXCHANGES

To request a return or exchange, please contact us within 5 days of receiving your order.

Once your return has been approved, the item must be sent back to us in accordance with the return instructions provided by our team.

Items returned without prior approval may not be accepted.

RETURN ELIGIBILITY

To qualify for an exchange or store credit, all returned items must:

Be unworn and unused
Be unwashed and unaltered
Have all original PEPA tags attached
Be returned in their original condition and packaging
Be free from makeup, deodorant, perfume, stains, marks, odours or other signs of wear

We reserve the right to refuse any return that does not meet these conditions.

If a returned item is found to have been worn, damaged, altered or otherwise unsuitable for resale, it will be returned to the customer at the customer's expense.

EXCHANGES

Eligible items may be exchanged for another size or item, subject to availability.

As PEPA pieces may be produced in limited quantities, we cannot guarantee that your preferred replacement size or style will still be available when your return is received.

If your requested exchange is unavailable, you will receive PEPA store credit for the value of the returned item.

Where the replacement item is more expensive than the original purchase, the customer will be required to pay the difference.

STORE CREDIT

Where an exchange is not required or cannot be fulfilled, approved returns will be issued as PEPA store credit.

Store credit may be used towards a future purchase from PEPA.

Store credit:

Has no cash value
Cannot be exchanged or redeemed for cash
Cannot be refunded to the original payment method
Applies to the value of the eligible returned item only

Original delivery fees are not included in store credit.

RETURN DELIVERY COSTS

Customers are responsible for the cost of returning an item to PEPA and for any delivery costs associated with sending an exchanged item back to them.

Where PEPA has sent an incorrect item or the item is confirmed to have arrived with a manufacturing defect, PEPA will cover the reasonable delivery costs associated with correcting the order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it is received.

If you believe you have received an incorrect, damaged or defective item, please contact us within 48 hours of deliverywith your order number and clear photographs or videos showing the issue.

Where the issue is confirmed to be the result of an error or defect attributable to PEPA, we will work with you to provide the appropriate remedy.

Nothing in this policy limits any rights or remedies available to you under applicable Nigerian consumer protection law.

NON-RETURNABLE ITEMS

For hygiene and quality-control reasons, the following items are not eligible for standard returns, exchanges or store credit:

Swimwear where the hygiene seal has been removed or compromised
Bodysuits or intimate garments
Items that have been worn, washed or altered
Bespoke or customised pieces
Items specifically produced or altered to a customer's measurements
Items marked as final sale

Any statutory rights relating to defective, incorrect or misdescribed goods remain unaffected.

SALE ITEMS

Items marked Final Sale are not eligible for standard exchanges or store credit unless the item is defective, incorrect or otherwise qualifies for a remedy under applicable consumer law.